Appliance Repair Questions? Ask a Technician for Answers ASAP
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I would like to start by introducing myself, I am Andrew, one of the many experts on JustAnswer.co.uk with over 30 years of experience! I know it can be frustrating when electronics go wrong but from my experience, misconfiguration is usually the most common reason and with the right advice and guidance you can be sure to have them addressed. Please allow me a few moments to investigate the information you have logged with us today so that I can provide you with the information you need to have this matter addressed
I have investigated the information you have provided and it sounds like you have a query relating to a Coffee machine where it prompts for the unit for a clean. I would suggest a lot of newer models have built-in functions where it cleans the unit, however, in some instances, I have found it's better to attempt this entire process manually, It's known as a de-scaling process and to do so, please see the instructions I have attached below.
I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!
Could you try running the descale manually, as it's locked into this mode, and we can attempt the steps I have sent over?
You may need to get a professional to look at it, in that case.