How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask drcool299 Your Own Question
drcool299, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3982
Experience:  I have been an Appliance tech for the past 28 years. Worked on most of the branded appliances.
Type Your Appliance Question Here...
drcool299 is online now

My freezer stopped working and I don’t know why? I don’t

Customer Question

My freezer stopped working and I don’t know why?
JA: What's the brand and model of your freezer? How old is it?
Customer: bell I don’t know the model
JA: The Appliance Technician can help you find the model number for your freezer; I'll connect you shortly. How long has this been going on with your freezer? What have you tried so far?
Customer: i just put the temperature higher but it doesn’t do anything
JA: Anything else we should know to help you best?
Customer: no I’m not sure about what the problem is?
Submitted: 12 days ago.
Category: Appliance
Customer: replied 12 days ago.
Can someone help me
Expert:  drcool299 replied 12 days ago.


I am Francis and welcome to Just Answer. I have been a filed service technician for the past 31 years servicing all kinds of branded appliances. I am sorry to hear that you are having an issue with your unit. But can we have the model number please?

It might be found on a sticker inside the fridge side walls or ceiling.


Customer: replied 12 days ago.
File attached (MT47T4S)
Customer: replied 12 days ago.
This is all I can see
Expert:  drcool299 replied 12 days ago.
Thank you for the model number.

This is a beko bottom freezer.

Do you really want a phone call? It is not me who initiated it but the site.The site charges additional $24.00 for the call. A phone call does not guarantee a fix on the unit but merely making communications faster. Do you agree?

Customer: replied 12 days ago.
I can hear the fan working. But it’s not freezing
Expert:  drcool299 replied 12 days ago.

Ok. That is good to know that the fan is running.

Can you pull the unit forward so we can check the compressor at the back if it is running or not.


Customer: replied 12 days ago.
It’s fine I will find someone else. Please refund my £1
Expert:  drcool299 replied 12 days ago.

Ok. In my opinion, I think your compressor is not running that is why it is no longer freezing.

I am just a site user like you and I have no access to your account. This is what my expert advisor told me to tell my customers in situations like this;

If a customer is having trouble, they need Customer Service assistance. You can give them this link - where they can chat, call, or send a support request. Or they can email directly to *****@******.***

Or they can call these numbers;

In the US or Canada: 1-***-***-**** (Available 6am to 9pm PST). In the UK: 0-***-***-****. In Australia: 1800-679-634. In New Zealand: 0800-452-621. From anywhere else: 1-***-***-****.


Customer: replied 12 days ago.
Ok thank you please just cancel my details and refund my £1
Expert:  drcool299 replied 12 days ago.

You're welcome but as I have told you, I have no access to your account.

Please contact the numbers or email addresses I gave on my last reply.