Appliance Repair Questions? Ask a Technician for Answers ASAP
Good afternoon, and welcome to the Technical section in Just Answer, an independent paid question and answer platform that matches customers' questions to experts in various skills. My name is ***** ***** I'll be happy to help you today.The UK terminology is a little different to yours, viz:brown : line (or live)blue : neutralgreen/yellow : earthWhen you say "everything stops", what does that mean?
It's very difficult when you use colloquial English to describe things happening in an electrical installation when there are already very plain terms available.When you say "knocks out the power", that has too many interpretations for me to count. Could you say what you see and/or hear? For example, does a circuit breaker trip? If so, what type and of what rating?
I was, and am, working toward the point where I can explain how to "make it work", but by definition I need to know in what way your installation is not working.Nothing is too much of a problem here, however there's a risk that you'll get bored of me asking the same question. But I have to, because the questions I'm asking are all relevant, and I'm not going to make any assumptions.Regarding the breaker, you've not told me that its rating is 32 amps, but you haven't said which type it is and, more importantly, whether it's an MCB, an RCD, an RCBO, or something else.
I cannot see the photo and drawing that you say you attached - please see the following guidance on attaching photos.
I'm unclear about the intended market for the appliance that you've bought. Was it made for the UK market, or US, or somewhere else?It was made for the US market then you will need to use a step-down transformer; these are readily available. If for the UK market then the problem is more complicated.