Appliance Repair Questions? Ask a Technician for Answers ASAP
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My name is ***** ***** Support Technician with over 10 years of experience, and I will assist you with your appliance today. I am sorry to hear you are having trouble with your appliance. I understand how frustrating that can be.
can I get the model and serial numbers from the bottom of the stand mixer base?
Thank you for your patience while I investigated your question.
Without the information requested I can only provide generic advice.
However, if its stuck try applying a small amount of mineral oil to the beater shaft, above the beater and in the slot where the beater attaches to the beater shaft pin. Allow the oil to sit on the beater shaft for several minutes, and then remove the beater. If you don't have any mineral oil, you can use a vegetable oil cooking spray instead. If you use vegetable oil, make sure to clean the beater shaft very thoroughly after the beater is removed because it can become very sticky over time.
Please bear with me whilst I look into this for you.
Have you tried the suggestion above?
Furthermore, please try this to solve the issue
- Turn off the Stand Mixer for 10-15 seconds, then turn it back on. If the Stand Mixer still does not start, allow it to cool for 30 minutes before turning it back on.
For repair or to find the nearest KitchenAid Authorized Service Center, please find contact details below.
NOTE: All service should be handled locally by an Authorized KitchenAid Service Center. Contact number for U.K. Tolltfree number 0800(###) ###-####to arrange this for you.