Appliance
Appliance Repair Questions? Ask a Technician for Answers ASAP
Good afternoon, and welcome to the Technical section in Just Answer, an independent paid question and answer platform that matches customers' questions to experts in various skills. My name is ***** ***** I'll be happy to help you today.I'm sorry to hear of your hob marks problem.Were these marks there when the hob was first installed, or have they appeared since?Can you attach a photo that shows the marks? See the following guidance on attaching photos:https://www.justanswer.com/help/how-do-i-send-photo-or-file-expert
Are they scratches in the surface?
OK. If you believe that there's a defect arising from a manufacturing fault, as opposed to wear and tear, then you should contact the retailer straight away. Ensure that you have good photos of the marks.
In case you aren't aware, you have considerable rights as a consumer under the Consumer Rights Act 2015. Since the fault occurred within six months of purchase, the onus is on the merchant to prove that the fault wasn't introduced during manufacture.If the retailer can't find that you've done anything wrong, then they'll be legally obliged to replace it or refund you.
Okey dokey. I'm not sure why the idea of calling the retailer is complicated, but that's the best course of action you can take next.