How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8542
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

Why are my clothes, particularly whites, coming out of the

Customer Question

Why are my clothes, particularly whites, coming out of the machine with black lines in them? I gave cleaned the washing machine
JA: Is your washer top or front loading? How old is it?
Customer: It is front loading and is 5 years old
JA: How long has this been going on with your washer? What have you tried so far?
Customer: about 4 years and each time I have used a proprietary washing machine cleaner and clean the rubber gasket after every wash
JA: Anything else we should know to help you best?
Customer: nit that I can think of
Submitted: 13 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 13 days ago.

Good day and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your washing machine.

Expert:  KevinWhiteJA replied 13 days ago.

Please provide its make and complete model number (from the label/rating plate located inside the door).

Customer: replied 13 days ago.
Bosch iDOS WAT28660GB
Expert:  KevinWhiteJA replied 13 days ago.

Thank you for the model number.

Please allow few minutes while I check its schematics and then type the answer.

Expert:  KevinWhiteJA replied 13 days ago.

These issues many occur if door seal is worn out or clogged with gunk.

Please try this:

You will have to unplug the appliance and take a dry cloth, wipe inside the door, and clean the door seal.

After the cleaning is done, reconnect everything and plug it back.

Then use 2 cups of vinegar (1 in drawer and 1 in drum) and select an empty wash cycle on its hottest setting.

Please let it complete and then wait for around 1 hour before opening the door.

Now, after one hour unplug it again and then clean the drain pump filter located at the bottom front of appliance and clean the drum and door seal.

If you have ground coffee (you may pour it in a bowl/cup) and leave it for one day inside the drum.

Then next day after all this is done select another empty wash cycle on its hottest setting with washing machine descaler or detergent.

Let this complete then, leave it unplugged few hours this time with door open.

The problem should now be resolved.
Expert:  KevinWhiteJA replied 13 days ago.

However, if the issue appears again, you will have to replace the door seal.

Alternatively, you may call Bosch at 03448 928 979 to book repair.

If there is anything else I can help you with, please let me know.

Customer: replied 13 days ago.
I thought I was connected to Bosch!! I will try the above,
Expert:  KevinWhiteJA replied 13 days ago.

Well, you have reached justanswer.co.uk, an independent paid question and answer platform that matches experts in various skills to customers.

If there is anything else I can help you with, please let me know.

Customer: replied 13 days ago.
Hope I have been refunded the £16!!
Customer: replied 13 days ago.
Nothing thank you
Expert:  KevinWhiteJA replied 13 days ago.

For payments, membership, cancellations etc. please contact customer support:

You may call them at 0808(###) ###-####or chat with them at https://www.justanswer.co.uk/help/contact-us.

Sorry, I can only provide technical assistance and do not deal in payments.

If there is anything else I can help you with, please let me know!!

Expert:  KevinWhiteJA replied 13 days ago.

You're welcome and Good Luck.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.