Appliance Repair Questions? Ask a Technician for Answers ASAP
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My name is ***** ***** Support Technician with over 10 years of experience, and I will assist you with your appliance today. I am sorry to hear you are having trouble with your appliance. I understand how frustrating that can be.
Hi, could you please advise the model number please it is usually on the inside of the door.
What exactly do you mean, by not turning on? Is there no power at all?
Thank you for your patience while I investigated your question.
Without the information requested I can only provide generic advice.
Please make sure power is available and that the machine is plugged in. You should check the outlet to make sure it’s working. Then, check if a fuse is blown or a circuit breaker thrown.If those both work, see if the Delay Start button, Control Lock or particular Setting feature has been activated.
If issue still persist, it could indicate mechanical fault and if user manual doesn't help I would suggest in most instances you will need proof of purchase. Sincethis is brand new appliance therefore, you should contact Mastertech or the dealer from where you purchased this appliance, and get it replaced immediately.
I hope the above answers the question. If you have any follow up questions then please let me know.