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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8542
Experience:  18+ years experience as Appliance Tech.
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Fridge/freezer- freezer working but fridge temp much too

Customer Question

Fridge/freezer- freezer working but fridge temp much too high. Seems to be some cooling occurs but not much. Don’t know the model but bar code still on the back.
JA: What's the brand and model of your fridge? How old is it?
Customer: Kenwood about 3 years
JA: How long has this been going on with your Kenwood refrigerator? What have you tried so far?
Customer: Couple of months. Turned appliance off and made sure freezer was ice free. Checked the drain in the fridge.
JA: Anything else we should know to help you best?
Customer: No can’t think of anything
Submitted: 13 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 13 days ago.

Good afternoon and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Kenwood Fridge Freezer.

Expert:  KevinWhiteJA replied 13 days ago.

Please provide its complete model number (from the label/rating plate located behind the vegetable drawer).

Customer: replied 13 days ago.
Kfcd55w15
Expert:  KevinWhiteJA replied 13 days ago.

Thank you for the model number.

Please allow few minutes while I check its schematics and then type the answer.

Expert:  KevinWhiteJA replied 13 days ago.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this to solve the issue:

Leave it unplugged and empty with door open for around 5-24 hours.

Then plug it back (expect some water on the floor) and wait for another 3-8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

Alternatively, you may call Kenwood at 0344(###) ###-####to book repair.

If there is anything else I can help you with, please let me know.

Customer: replied 13 days ago.
Thanks will try a long turn off and then restart. I did the unplug and leave routine earlier but only left it off for a couple of hours.
Expert:  KevinWhiteJA replied 13 days ago.

I understand.

You're welcome and Good Luck.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.