Appliance Repair Questions? Ask a Technician for Answers ASAP
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Please provide its complete model number (from the label/rating plate located behind the vegetable drawer).
Thank you for the model number.
Please allow few minutes while I check its schematics and then type the answer.
This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.
Please try this to solve the issue:
Leave it unplugged and empty with door open for around 5-24 hours.
Then plug it back (expect some water on the floor) and wait for another 3-8 hours so it gets back to optimum temperature.
The problem should be resolved.
However, if the issue appears again then the problem is with defrost operation.
You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.
Alternatively, you may call Kenwood at 0344(###) ###-####to book repair.
If there is anything else I can help you with, please let me know.
You're welcome and Good Luck.
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