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Erdal Zal
Erdal Zal,
Category: Appliance
Satisfied Customers: 5879
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I have a Siemans IQ300 washing machine, and canmot open the

Customer Question

I have a Siemans IQ300 washing machine, and canmot open the door after a cycle of washing. I have tried all the recommended strategies both in the manual and with online advice and none of these have worked. I need a technician to visit.
JA: Is your washer top or front loading? How old is it?
Customer: Front loading
JA: How long has this been going on with your washer? What have you tried so far?
Customer: It happened yesterday. Have tried draining the washer, pulling on the cord and turning the elecrticity off.
JA: Anything else we should know to help you best?
Customer: There is washing in the cylinder
Submitted: 8 days ago.
Category: Appliance
Expert:  Erdal Zal replied 8 days ago.
Good Morning 

Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an appliance technician for 20 years.

I work with a language translation program and would be very grateful for your understanding.

I'm sorry I can't talk on the phone, but another expert can do it for you if you wish. If you were to book the phone service, then you may have to wait a little while until another expert becomes free and accepts your phone request.

I will try to help you as much as possible via chat.

I am sorry that you are having this problem! Please give me a few minutes to check what kind of device you have and download the correct documents. If you have not written the model number or manufacturer please write it to me now.

I ask you now for a little patience.

Expert:  Erdal Zal replied 8 days ago.

There can be several reasons why you cannot open the door. It may be that you have problems with the door switch, control board or door lock. Depending on the manufacturer, there may be a different reason.

Can you describe what symbols you see on the control panel or display? Or send me a photo of it so I can examine it. You have a place below the right side of the message box where you can attach photos.

Here is a link how it is described how you can send photos.

https://www.justanswer.com/help/how-do-i-send-photo-or-file-expert