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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8482
Experience:  18+ years experience as Appliance Tech.
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I want to check whether my Hoover fridge is still under

Customer Question

Hi there I want to check whether my Hoover fridge is still under warranty
JA: Do you know the model of your Hoover fridge? How old is it?
Customer: I don’t know the model. It doesn’t seem to say. It is just under two years old
JA: The Appliance Technician can help you find the model number for your refrigerator; I'll connect you shortly. How long has this been going on with your Hoover refrigerator? What have you tried so far?
Customer: I have changed the fuze. It stopped working yesterday
JA: Anything else we should know to help you best?
Customer: don’t you need my details to find the warranty?
Submitted: 5 days ago.
Category: Appliance
Customer: replied 5 days ago.
Hi there
Customer: replied 5 days ago.
I am here to Id the warranty on my hoover fridge, and arrange to replace the appliance, which has stopped working. I am looking forward to hearing from someone!
Customer: replied 5 days ago.
I have been here a while!
Expert:  KevinWhiteJA replied 5 days ago.

Good morning and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Hoover Fridge.

Expert:  KevinWhiteJA replied 5 days ago.

Please provide its complete model number (from the label/rating plate located behind the vegetable drawer).

Expert:  KevinWhiteJA replied 5 days ago.

Is it completely dead ?

Expert:  KevinWhiteJA replied 5 days ago.

Good day,

Without the information requested in my previous response, I can only give you a general answer however, I hope this helps.

Well, your Hoover refrigerator automatically comes with a 12-month call out, parts and labour guarantee hence, it is out of warranty.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this to solve the issue:

Leave it unplugged and empty with door open for around 5-24 hours.

Then plug it back (expect some water on the floor) and wait for another 3-8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or control board to resolve the issue.

Alternatively, you may call Hoover at 03444 995 599 to book repair.

If there is anything else I can help you with, please let me know.

Expert:  KevinWhiteJA replied 5 days ago.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.