How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8506
Experience:  18+ years experience as Appliance Tech.
Type Your Appliance Question Here...
KevinWhiteJA is online now

My range induction hob is showing all eights, I had the oven

Resolved Question:

My range induction hob is showing all eights
JA: What happened just before your range displayed this message?
Customer: I had the oven on baking potatoes, not using the hob at all
JA: How long has this been going on with your range? What have you tried so far?
Customer: We have checked electrical socket which has been tested and is good. Rings appear to be getting hot with a pan of water on but without any control
JA: Anything else we should know to help you best?
Customer: Only that we have tried consulting troubleshooting sites
Submitted: 7 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 7 days ago.

Good morning and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Range Induction Hob.

Expert:  KevinWhiteJA replied 7 days ago.

Please provide its complete model number.

Customer: replied 7 days ago.
Expert:  KevinWhiteJA replied 7 days ago.

Thank you for the model number.

Expert:  KevinWhiteJA replied 7 days ago.

Do you also see any other symbols like a key or lock ?

Customer: replied 7 days ago.
Expert:  KevinWhiteJA replied 7 days ago.

Thank you.

This is a communication fault between the main control board and user interface board on the hob.

Please leave it unplugged for around 4 hours.

Then press and hold the START button on the hob, and ask someone to plug it back.

Now, wait for another 10 seconds and let go the START button, turn it off and turn it back on.

If the issue is still there, the hob control will need replacement.

Alternatively, you may call Smeg at 0330(###) ###-####to book repair.

If there is anything else I can help you with, please let me know.

Expert:  KevinWhiteJA replied 7 days ago.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.

KevinWhiteJA and 3 other Appliance Specialists are ready to help you