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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8542
Experience:  18+ years experience as Appliance Tech.
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I have a hob N70 80cm. I haven’t locked it but it will not

Customer Question

I have a hob N70 80cm. I haven’t locked it but it will not turn on only a red light above the 2left hand plate icon that can be used as one large one. The light stays on a few moments. Any ideas please.
JA: Is your hob gas or electric? How old is it?
Customer: Induction. November 3018
JA: How long has this been going on with your hob? What have you tried so far?
Customer: Only just done it half an hour ago. Have turned off from the mains and turned on again. If it had been inadvertently locked I have tried to unlock with no success.
JA: Anything else we should know to help you best?
Customer: Just this thank you.
Submitted: 13 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 13 days ago.

Good morning and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Induction Hob.

Expert:  KevinWhiteJA replied 13 days ago.

Please provide its complete model number or an image of the control, with the lights that remain on/will flash (if you do not know the model number).

Customer: replied 13 days ago.
Expert:  KevinWhiteJA replied 13 days ago.

Thank you for the model number.

Which light remains on ?

Customer: replied 13 days ago.
Momentarily the light above the 2left hand plates that can be made into one large one. It doesn’t stay on. The rectangle icon with a horizontal line.
Expert:  KevinWhiteJA replied 13 days ago.

OK, it seems your hob is locked.

Please press and hold the button located next to start button (its like two squares on top of each other) for around 10 seconds to unlock the control.

Customer: replied 13 days ago.
Thanks now working.
Expert:  KevinWhiteJA replied 13 days ago.

Excellent :) Glad it is sorted.

You're welcome and Good Luck.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.