How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8510
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

My hot point dishwasher won’t go into a wash it just keeps

Customer Question

My hot point dishwasher won’t go into a wash it just keeps flashing on and off
JA: What's the brand and model of your dishwasher? How old is it?
Customer: Its a Hotpoint A++ and it’s three years old
JA: How long has this been going on with your Hotpoint dishwasher? What have you tried so far?
Customer: just since last night. I have plugged the socket in and out and left it turned off over night
JA: Anything else we should know to help you best?
Customer: I don’t think so
Submitted: 8 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 8 days ago.

Good day and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Hotpoint Dishwasher.

Expert:  KevinWhiteJA replied 8 days ago.

Please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 8 days ago.
I can’t find it the is nothing in the door
Customer: replied 8 days ago.
File attached (TVLV2Z5)
Expert:  KevinWhiteJA replied 8 days ago.

OK, which lights flash and which of them remain lit ?

Customer: replied 8 days ago.
The on/off button is flashing as is the pause or start button.
The eco wash button is remaining lit
Customer: replied 8 days ago.
File attached (73TM74T)
Expert:  KevinWhiteJA replied 8 days ago.

Thank you.

Expert:  KevinWhiteJA replied 8 days ago.

This indicates, water has leaked in the base of appliance and activated the anti-flood device.

You will have to unplug the appliance and pull it out, then tip it backwards by around 45 degrees so excess water drains off completely.

After you have done this, check the drain hose where it connects to house drain and make sure it is not clogged.

Then please clean the mesh filter from inside and make sure it is not blocked.

Now, reconnect everything and plug it back; select any program.

It should work however, if the problem occurs again you will have to replace the flow sensor and/or aquastop valve to solve the issue.

Expert:  KevinWhiteJA replied 8 days ago.

Alternatively, you may call Hotpoint at 03448 225 225 to book repair.

If there is anything else I can help you with, please let me know.

Expert:  KevinWhiteJA replied 8 days ago.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.