How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Daniel Your Own Question
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 22474
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your Appliance Question Here...
Daniel is online now

Samsung fridge freezer leaking from bolt hole on bottom

Customer Question

samsung fridge freezer leaking from bolt hole on bottom hinge freezer side
JA: What Samsung product do you have?
Customer: fridge freezer model numberrsh5ubmh modelm code rsh5ubmh1/xeu
JA: What have you tried so far with your Samsung product?
Customer: dont know what to try as the drip is coming from the top bolt on the bottom hinge running down to next bolt and dripping onto floor
JA: The Technician will be able to walk you through that. Anything else you want the Electronics Expert to know before I connect you?
Customer: no thank you
Submitted: 16 days ago.
Category: Appliance
Expert:  Daniel replied 15 days ago.

Hi, Im Daniel and welcome to Just Answer. Sorry to hear you are having trouble with your freezer, Hopefully i can help you on this.

You may get an offer for a phone request, Now im afraid i dont do them as i only do the online chat so if you dont want the phone request then just ignore it.

If you look inside the freezer under the bottom drawer is there a layer of ice forming on the base there?

Regards

Expert:  Daniel replied 14 days ago.

As i havent heard back from you then i can only give a general answer.

If its leaking there sometimes its a blocked drain hole in the freezer causing the defrost water to overflow and leak out the door.

What you can try to cure this is a full defrost for 24 hours.

This may cure the fault.