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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8518
Experience:  18+ years experience as Appliance Tech.
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My Meile hob just flashes err and won't work, even after i

Customer Question

My Meile hob just flashes err and won't work, even after i disconnect it
JA: Is your hob gas or electric? How old is it?
Customer: Electric, brand new
JA: How long has this been going on with your hob? What have you tried so far?
Customer: Its the KM7465FL, first time I have tried to use it. I have disconeccted it like the manual says but still doesn't work
JA: Anything else we should know to help you best?
Customer: Don't think so
Submitted: 9 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 9 days ago.

Good day and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your brand new Miele hob.

Expert:  KevinWhiteJA replied 9 days ago.

It was professionally installed ?

Customer: replied 9 days ago.
Expert:  KevinWhiteJA replied 9 days ago.

OK, anything else (any other appliance) is installed on same circuit as the hob ?

Customer: replied 9 days ago.
No, on its own
Expert:  KevinWhiteJA replied 9 days ago.

OK, and I believe you are using correct type of pans etc. as well ?

Customer: replied 9 days ago.
It won't even switch on to put a pan on, when you press the power button it just flashes err
Expert:  KevinWhiteJA replied 9 days ago.

Thank you.

Please contact place of purchase or the installer as it seems, this is not correctly installed or the control board inside the hob is faulty hence, the hob should be replaced.

Expert:  KevinWhiteJA replied 9 days ago.

Sorry about the bad news.

If there is anything else I can help you with, please let me know.

Expert:  KevinWhiteJA replied 9 days ago.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.