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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8482
Experience:  18+ years experience as Appliance Tech.
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I have a washing machine with water that hasn't drained out,

Customer Question

I have a washing machine with water that hasn't drained out
JA: Is your washer top or front loading? How old is it?
Customer: front loader and about 15 yrs
JA: How long has this been going on with your washer? What have you tried so far?
Customer: it is my fault as I tried to stop it just before it was supposed to and I have tried to follow instr. and put it on tha 15min programme but its still there
JA: Anything else we should know to help you best?
Customer: this has happened just after dying some jeans and it was on a 2nd rinse from there.
Submitted: 5 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 5 days ago.

Good morning and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your washing machine.

Expert:  KevinWhiteJA replied 5 days ago.

Please provide its make and complete model number (from the label/rating plate located inside the door).

Expert:  KevinWhiteJA replied 5 days ago.

Good day,

Without the information requested in my previous response, I can only give you a general answer however, I hope this helps.

These issues may occur if drain is clogged or if control is locked.

Please try this to solve the issue:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impeller rotates, then reconnect everything and plug it back.

Then try any program and it should work however, if the issue appears again, then I am afraid, the drain pump and/or control board is faulty, and will need replacement.

If there is anything else I can help you with, please let me know.

Expert:  KevinWhiteJA replied 5 days ago.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.