How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8542
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

I have a crack top of my Bellingham hob, Electric 16 years,

Customer Question

I have a crack top of my Bellingham hob
JA: Is your hob gas or electric? How old is it?
Customer: Electric 16 years
JA: How long has this been going on with your hob? What have you tried so far?
Customer: 2 weeks a pressure cooker exploded on in the rest of the cooker is working perfectly just the top black glass plate need to be replaced
JA: Anything else we should know to help you best?
Customer: How much will this cost for a new top
Submitted: 12 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 12 days ago.

Good morning and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Belling Hob.

Expert:  KevinWhiteJA replied 12 days ago.

Please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 12 days ago.
Zanussi served no 641 13173 mod ABC 260 x
Expert:  KevinWhiteJA replied 12 days ago.

Sorry, cannot find anything with any of those numbers, please check again and provide correct model number.

Customer: replied 12 days ago.
My no is(###) ###-####I only want to if the top can be replaced or not
Expert:  KevinWhiteJA replied 12 days ago.

The automated phone call message is optional and premium service.

Sorry, I am not available for phone calls, and I am happy to help this way.

However, if you opt for phone call then another expert will call you based on their availability.

Expert:  KevinWhiteJA replied 12 days ago.

I understand however, please provide its correct model number so, I can check if part is available.

Expert:  KevinWhiteJA replied 12 days ago.

Good day,

Without the information requested in my previous response, I can only give you a general answer however, I hope this helps.

Yes, the glass top can be replaced however, the availability of part will depend on make and model number.

If it is Belling hob then, you may call Belling at 0344(###) ###-####to book repair.

If it is Zanussi then, you may call Zanussi at 03445 610 645 to book repair.

If there is anything else I can help you with, please let me know.

Expert:  KevinWhiteJA replied 12 days ago.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.