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Mace2012, Home Appliance Technician
Category: Appliance
Satisfied Customers: 330
Experience:  At your service..
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I have a new Hotpoint washing machine. It is shredding all

Customer Question

I have a new Hotpoint washing machine. It is shredding all my towels!
JA: What Hotpoint model do you have?
Customer: I don't know, I am partially sighted. Where will find it?
JA: The Electronics Expert will be able to walk you through that. What have you tried so far with your Hotpoint product?
Customer: I haven't tried anything.
JA: Is there anything else the Electronics Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: It was paid for on 3rd March 2022.
Submitted: 12 days ago.
Category: Appliance
Expert:  Mace2012 replied 12 days ago.

Good day,

Welcome to, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** Support Technician with over 10 years of experience, and I will assist you with your appliance today. I am sorry to hear you are having trouble with your Hotpoint washing machine, I understand how frustrating that can be. Hope we can resolve it quickly via type response.

Expert:  Mace2012 replied 12 days ago.

Thank you for your patience while I investigated your question.

Without the model  information requested I can only provide generic advice.

Are you getting any error codes or messages?

Please consider the following details below that could possibly be the cause.

  • Check the drum for any sharp edges or splits. Something in side may have a rough edge to cause this .
  • Check the spring that hold the drum in place.Tighten the agitator. 
  • Check laundry. Separate with zipped and buttoned.

However, as this is brand new, I would recommend you should contact Hotpoint for possible repair, refund and or replacement of the product. You will juts need your proof of purchased for this.  Phone numbers will be in your owners manual.

If you need further assistance, please let me know.