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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8542
Experience:  18+ years experience as Appliance Tech.
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I am getting error code 06 - pump - can I do anything to

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I am getting error code 06 - pump - can I do anything to rectify?
JA: What's the brand and model of your appliance? How old is it?
Customer: it’s a Lamona washer/dryer - approx 8 yrs old?
JA: How long has this been going on with your Lamona washer-dryer? What have you tried so far?
Customer: probably 3 weeks intermittent - when I switch to extra spin it works. I haven’t tried doing anything yet as I’m not sure what to do.
JA: Anything else we should know to help you best?
Customer: nothing that I can tell you, other than the pump error everything else seems to be ok

Good day and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Lamona washer dryer.

Please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 11 days ago.
HJA8701

Thank you for the model number.

Please allow few minutes while I check its schematics and then type the answer.

Error code E06 is drain fault, this is caused due to clogged or faulty pump.

Please try this to solve the issue:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impeller rotates, then reconnect everything and plug it back.

Then try any program and it should work however, if the issue appears again, then I am afraid, the drain pump is faulty, and will need replacement.

Alternatively, you may call Lamona at 0333(###) ###-####to book repair.

If there is anything else I can help you with, please let me know.

Customer: replied 11 days ago.
what happens now? Have I been charged £16?

For payments, membership, cancellations etc. please contact customer support.

Sorry, I can only provide technical assistance and do not deal in payments.

Please read and follow my previous advise.

Here is the answer again, if you have not read it earlier:

Error code E06 is drain fault, this is caused due to clogged or faulty pump.

Please try this to solve the issue:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impeller rotates, then reconnect everything and plug it back.

Then try any program and it should work however, if the issue appears again, then I am afraid, the drain pump is faulty, and will need replacement.

Alternatively, you may call Lamona at 0333(###) ###-####to book repair.

If there is anything else I can help you with, please let me know.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.

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