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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8542
Experience:  18+ years experience as Appliance Tech.
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My hotpoint fridge (RLA36P) is on constantly. Not quite 2

This answer was rated:

JA: Hi. How can I help?
Customer: Hi, my hotpoint fridge (RLA36P) is on constantly. Not quite 2 years old. All clean at the back.
JA: How long has this been going on with your Hotpoint refrigerator? What have you tried so far?
Customer: More than a week. Operating the control wheel at the front makes no difference.
JA: Anything else we should know to help you best?
Customer: powers of and on ok but doesn't make any difference.

Good day and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Hotpoint Fridge.

Please allow few minutes while I check its schematics and then type the answer.

Customer: replied 12 days ago.
Any idea what might be the solution?
Customer: replied 12 days ago.
Customer: replied 12 days ago.
Happy to communicate like this.

Yes, I am happy to help this way.

As advised earlier, was checking the schematics.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this to solve the issue:

Leave it unplugged and empty with door open for around 5-24 hours.

Then plug it back (expect some water on the floor) and wait for another 3-8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

Alternatively, you may call Hotpoint at 03448 225 225 to book repair.

If there is anything else I can help you with, please let me know.

Customer: replied 12 days ago.
No, I will check your suggestions. Thank you

You're welcome and Good Luck.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.

Customer: replied 12 days ago.
Well done Kevin. Fast and knowledgeable.

Thank you :)

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