Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an appliance technician for 20 years.
I work with a language translation program and would be very grateful for your understanding.
I'm sorry I can't talk on the phone, but another expert can do it for you if you wish. If you were to book the phone service, then you may have to wait a little while until another expert becomes free and accepts your phone request.
I will try to help you as much as possible via chat.
I am sorry that you are having this problem! Please give me a few minutes to check what kind of device you have and download the correct documents. If you have not written the model number or manufacturer please write it to me now.
I ask you now for a little patience.
If the drum does not turn, it may be due to several reasons. It could be that you have problems with the main board or with the motor. When you start a normal programme now, the door is first locked so that you cannot open it? And then you must hear the drain pump working downstairs. Can you hear it?
Then either the motor or the main board is faulty or defective. Do you still have a guarantee? Because the repair is very time-consuming and expensive.
That is of course a great pity. Shortly after the end of the guarantee that they have such a mistake is of course very, very bad. I am really very sorry. The motor and the control board would have to be checked professionally and replaced accordingly. The repair could cost between 150-350 pounds.
Please good luck and success