How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8567
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

My zdc 37200w tumble dryer won’t turn on anymore, it’s

Customer Question

Hi my zdc 37200w tumble dryer won’t turn on anymore
JA: What's the brand and model of your dryer? How old is it?
Customer: it’s around 10 years old
JA: How long has this been going on with your dryer? What have you tried so far?
Customer: Ive tried changing the fuse in the plug and it still didn’t work it’s been a few days I think maybe it’s the thermal fuse or something like that. The door seems fine
JA: Anything else we should know to help you best?
Customer: not really! It was working perfectly until this
Submitted: 14 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 14 days ago.

Good day and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Zanussi Dryer.

Customer: replied 14 days ago.
Hi thanks
Customer: replied 14 days ago.
The call costs too much
Expert:  KevinWhiteJA replied 14 days ago.

Please allow few minutes while I check its schematics and then type the answer.

Expert:  KevinWhiteJA replied 14 days ago.

The automated phone call message is optional and premium service.

Sorry, I am not available for phone calls, and I am happy to help this way.

However, if you opt for phone call then another expert will call you based on their availability.

Expert:  KevinWhiteJA replied 14 days ago.

I am afraid, this indicates the control board is faulty, and will need replacement.

If you want to replace it yourself, you will have to unplug it and pull it out.

Then remove the top and then remove the fascia, then you can replace the power control board.

Alternatively, you may call Zanussi at 03445 610 645 to book repair.

If there is anything else I can help you with, please let me know.

Expert:  KevinWhiteJA replied 14 days ago.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.