Appliance Repair Questions? Ask a Technician for Answers ASAP
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My name is ***** ***** Support Technician with over 10 years of experience, and I will assist you with your appliance today. I am sorry to hear you are having trouble with your Neff, I understand how frustrating that can be. Hope we can resolve it quickly via type response.
Hi, Could you please advise the model/E-Nr please? Sticker on the inside of the door.
Thank you for the information. Please bear with me one moment.
To confirm it is the B3ACE4HN03 with issue of food in the door?
Thank you for your patience while I investigated your question.
See attached file below and please refer to page 18- 22.
Furthermore, please watch the following video.
How to remove and clean your NEFF Slide&Hide® Oven door | NEFF UK
There does tend to be instructions in the user manual on how to take the door apart.
Unfortunately, we do not have a cleaning centre but you should source an independent repair from a local appliance technician. What I can do is do some checks with you to see if we can work out what the issue. However, I would recommend using search directories where you will find a list of local professionals
1. Go to –www.yell.co.uk
2. In the search field, enter Appliance engineer.
3. In the area search, enter your postal code for local results.
4. Lastly, call the services from the results and book one that fits your budget.
Glad to be of service to you today and I do hope that I was able to assist fully. Is there anything else that I might help you with?