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Mace2012
Mace2012, Home Appliance Technician
Category: Appliance
Satisfied Customers: 330
Experience:  At your service..
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Are you able to clean inside glass as there is some food

Customer Question

Are you able to clean inside glass as there is some food wedged inside? I am looking for that to be cleaned as well as the single neff hide and slide oven.
JA: Is your Neff oven gas or electric? How old is it?
Customer: it was new on 6 November 2020 and is electric
JA: What have you tried so far with your Neff oven?
Customer: Nothing apart from degreaser on both sides of glass. I haven’t cleaned oven.
JA: Anything else we should know to help you best?
Customer: i would just like to find a person who is capable and well trained to clean both the inside of the oven and between the glass on the door.
Submitted: 9 days ago.
Category: Appliance
Expert:  Mace2012 replied 9 days ago.

Good day,

Welcome to justanswer.co.uk., an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** Support Technician with over 10 years of experience, and I will assist you with your appliance today. I am sorry to hear you are having trouble with your Neff, I understand how frustrating that can be. Hope we can resolve it quickly via type response.

Hi, Could you please advise the model/E-Nr please? Sticker on the inside of the door.

Customer: replied 9 days ago.
B3ACE4HN03
Expert:  Mace2012 replied 9 days ago.

Thank you for the information. Please bear with me one moment.

Expert:  Mace2012 replied 9 days ago.

To confirm it is the B3ACE4HN03 with issue of food in the door?

Customer: replied 9 days ago.
Could be B3ACE4HN0B?
Customer: replied 9 days ago.
I have another number B38cE4HF0B/35 could it be that?0
Expert:  Mace2012 replied 9 days ago.

Thank you for your patience while I investigated your question.

As I investigated Neff B3ACE4H0B
The door can be removed and the glass detached for cleaning.

See attached file below and please refer to page 18- 22.

Expert:  Mace2012 replied 9 days ago.

Furthermore, please watch the following video.

How to remove and clean your NEFF Slide&Hide® Oven door | NEFF UK

Expert:  Mace2012 replied 9 days ago.

There does tend to be instructions in the user manual on how to take the door apart.

Unfortunately, we do not have a cleaning centre but you should source an independent repair from a local appliance technician. What I can do is do some checks with you to see if we can work out what the issue.
However, I would recommend using search directories where you will find a list of local professionals

1. Go to –www.yell.co.uk

2. In the search field, enter Appliance engineer.

3. In the area search, enter your postal code for local results.

4. Lastly, call the services from the results and book one that fits your budget.

Glad to be of service to you today and I do hope that I was able to assist fully. Is there anything else that I might help you with?