How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8542
Experience:  18+ years experience as Appliance Tech.
Type Your Appliance Question Here...
KevinWhiteJA is online now

I have a siemens warming drawer matching a built in oven

Customer Question

I have a siemens warming drawer matching a built in oven which dosn't heat. the blue light comes on at the switch when it is turned on, so it is not a fuse. There is no number on the drawer. What do you suggest?
JA: Is your oven gas or electric? How old is it?
Customer: It is electric and about 6 years old. It fits under a built in oven
JA: How long has this been going on with your oven? What have you tried so far?
Customer: It hasn't worked for about 6 months
JA: Anything else we should know to help you best?
Customer: A blue light comes on in each position the switch is set
Submitted: 11 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 11 days ago.

Good afternoon and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Siemens warming drawer.

Expert:  KevinWhiteJA replied 11 days ago.

Please provide its complete model number (starts with E NR, from the label/rating plate located inside the door).

Expert:  KevinWhiteJA replied 11 days ago.

Good day,

Without the information requested in my previous response, I can only give you a general answer however, I hope this helps.

If the drawer is closing completely then I am afraid, this indicates the coupling located behind the drawer and/or heating element is faulty, and will need replacement.

If you want to replace it yourself, you will have to unplug it, and remove the drawer.

Then you can test the heater with a multi-meter, if that tests fine, then replace the coupling.

Alternatively, you may call Siemens at 03448 928 999 to book repair.

If there is anything else I can help you with, please let me know.

Expert:  KevinWhiteJA replied 11 days ago.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.