Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an appliance technician for 20 years.
I work with a language translation program and would be very grateful for your understanding.
I'm sorry I can't talk on the phone, but another expert can do it for you if you wish. If you were to book the phone service, then you may have to wait a little while until another expert becomes free and accepts your phone request.
I will try to help you as much as possible via chat.
I am sorry that you are having this problem! Please give me a few minutes to check what kind of device you have and download the correct documents. If you have not written the model number or manufacturer please write it to me now.
I ask you now for a little patience.
It can have different causes. But we can both find out together. Can you test only the spin programme and report to me if it starts without problems and finishes normally? This way we can find out if the motor and the drain pump are working well.
You can also start a spin programme with rinse if you want. I just don't want to start a big wash cycle with 40 or 60°. First of all, I want to find out if the heating system is causing the error. Whenever a wash cycle takes a long time and doesn't finish at all, it is usually the thermostat or the heater that is working incorrectly.
I believe you. Of course, it is very difficult to determine now which of them is defective. It could be that they have problems with the heating, thermostat or main board. If you could really tell me if the spin programme starts and finishes normally in the given time, then that really leaves the heater, thermostat and home board as the source of the fault. Do you want to repair it yourself or book a repair?
Yes, please try the programme and write me if it starts in the given time and also ends normally without an extension. And after that, try another washing programme at 60° and also check if it really causes the error. It could be caused by a faulty thermostat, heater or control board. After that I will give you further instructions on how to check it.
All right, no problem. I wish you a lot of success now. I am always at your disposal and would like to help you further. For today, I wish you a pleasant afternoon and stay healthy.
Okay, then the spin function started very well and also finished normally. Now do another normal wash cycle and watch the appliance again to see if it starts and finishes normally. From how many minutes is even longer.
Yes, I mean you can choose a normal regular programme. At least 60°.
If you can tell me afterwards from how many minutes onwards it is delayed or faulty, then I can also tell you exactly where the problem may lie. ￼
So unfortunately I cannot tell you what could be defective. I could give you instructions on how to check the heating, thermostat next with an electric meter. You need to average the resistance values. Of course, you have to remove the heater and the thermostat to check them. Would you like to do that?
You can always lose time when rinsing or heating.