Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an appliance technician for 20 years.
I work with a language translation program and would be very grateful for your understanding.
I'm sorry I can't talk on the phone, but another expert can do it for you if you wish. If you were to book the phone service, then you may have to wait a little while until another expert becomes free and accepts your phone request.
I will try to help you as much as possible via chat.
I am sorry that you are having this problem! Please give me a few minutes to check what kind of device you have and download the correct documents. If you have not written the model number or manufacturer please write it to me now.
I ask you now for a little patience.
It may be that the door is not closed properly or is registered that way. It is also possible that you have activated a key lock.
Can you describe what symbols you see on the control panel or display? Or send me a photo of it so I can examine it. You have a place below the right side of the message box where you can attach photos.
Here is a link how it is described how you can send photos.
I have seen the photo. I think you have a problem with the motherboard that is malfunctioning. Have you already done a reset by turning it off and also turning off the power supply for at least 1 hour?
I'm really sorry but I already wrote you in my first message that I can't make a phone call. As soon as you book a telephone service, you will have to wait for another expert. You have booked on your own anyway. Unfortunately, you have to wait a little until another expert becomes available and accepts your telephone request. Unfortunately, I can't help it.
Oh if you want to book a repair then you have to call the service centre once with your personal contact details to make an appointment. Here is the free phone number for that: 03444 995599
Yes, an expert will call you as soon as he is free and accepts your phone request. Please be patient.