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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8542
Experience:  18+ years experience as Appliance Tech.
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Have a Hotpoint fridge/freezer, the drain hole at the back

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Have a Hotpoint fridge/freezer, the drain hole at the back of the fridge keeps freezing up, and water gets into the veggie tray, what is the problem?
JA: Do you know the model of your Hotpoint fridge? How old is it?
Customer: sorry, not sure, it's about 5 years old. I could find out and come back to you
JA: How long has this been going on with your Hotpoint refrigerator? What have you tried so far?
Customer: about 9 months, just keep clearing away the ice & drying it out
JA: Anything else we should know to help you best?
Customer: Don't think so

Good morning and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Hotpoint Fridge Freezer.

Please allow few minutes while I type the answer.

This indicates an issue with the defrost drain tube.

If this tube is blocked or if it freezes the water will drip/leak.

Please try this:

Leave it unplugged and empty with door open for around 12-24 hours.

Then plug it back and wait for another 4-8 hours.

The problem should be resolved.

However, if the issue appears again you will have to unplug it and then remove the rear off the appliance.

The tube is located under the evaporator on the drain pan in the compartment next to the compressor.

Thaw the drain tube, you may use hair dryer or pour warm water in the tube, and ensure it is not clogged/blocked.

Also, clean the drain pan to resolve the issue.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

Alternatively, you may call Hotpoint at 03448 225 225 to book repair.

If there is anything else I can help you with, please let me know.

Customer: replied 10 days ago.
Thanks Kevin, I'll give it a try

You're welcome and Good Luck.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

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Have a wonderful day.

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