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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8532
Experience:  18+ years experience as Appliance Tech.
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My fridge part of the F/F as gone up to 18c what is the

This answer was rated:

My fridge part of the F/F as gone up to 18c what is the problem please.
JA: How long have you had your 18C?
Customer: I just noticed this morning as my milk had curdled
JA: What have you tried so far?
Customer: Knocking it down to 4 but it just goes back
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: I just want to no if I can do anything to to put it rite.

Good day and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Fridge Freezer.

Please provide its make and complete model number.

Customer: replied 9 days ago.
Samsung CoolnCool I don't no what number or model it is

Thank you.

The automated phone call message is optional and premium service.

Sorry, I am not available for phone calls, and I am happy to help this way.

However, if you opt for phone call then another expert will call you based on their availability.

Customer: replied 9 days ago.
No worries just cancel my order and do not charge me anymore

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this to solve the issue:

Leave it unplugged and empty with door open for around 5-24 hours.

Then plug it back (expect some water on the floor) and wait for another 3-8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

Alternatively, you may call Samsung at 0333(###) ###-####to book repair.

If there is anything else I can help you with, please let me know.

For payments, membership, cancellations etc. please contact customer support.

Sorry, I can only provide technical assistance and do not deal in payments.

If there is anything else I can help you with, please let me know.

KevinWhiteJA and other Appliance Specialists are ready to help you

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful evening.

Customer: replied 9 days ago.
Stop that call as I'm not paying £16

For payments, membership, cancellations etc. please contact customer support.

Sorry, I can only provide technical assistance and do not deal in payments.

If there is anything else I can help you with, please let me know.

Customer: replied 9 days ago.
Who do I contact to finish my order

You may call customer support at 0808(###) ###-####or chat with them at https://www.justanswer.co.uk/help/contact-us.

Customer: replied 9 days ago.
How do I cancel my contract

You have to contact customer support to cancel.

You may call customer support at 0808(###) ###-####or chat with them at https://www.justanswer.co.uk/help/contact-us.