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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8567
Experience:  18+ years experience as Appliance Tech.
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My fridge / freezer is turning on, but it is not cooling...

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hi there - my fridge / freezer is turning on, but it is not cooling...
JA: What's the brand and model of your fridge? How old is it?
Customer: zanussi brand
JA: How long has this been going on with your Zanussi refrigerator? What have you tried so far?
Customer: zanussi zbb24430sa integrated fridge freezer
JA: Anything else we should know to help you best?
Customer: it stopped working over night i have turned it off & on again
KevinWhiteJA

Good morning and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Zanussi Fridge Freezer.

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Please allow few minutes while I check its schematics and then type the answer.

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This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this to solve the issue:

Leave it unplugged and empty with door open for around 5-24 hours.

Then plug it back (expect some water on the floor) and wait for another 3-8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

Alternatively, you may call Zanussi at 03445 610 645 to book repair.

If there is anything else I can help you with, please let me know.
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