Appliance Repair Questions? Ask a Technician for Answers ASAP
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My name is ***** ***** Support Technician with over 10 years of experience, and I will assist you with your appliance today. I am sorry to hear you are having trouble with your Delonghi appliance, I understand how frustrating that can be. Hope we can resolve it quickly via type response.
Please can you let me know which model you have and the 5 digit serial number from the base.if you have a bean to cup machine can you also please let me know the long number from behind the water tank or inside the service door. (*****************85)
Are you getting any error codes or messages?
Neither this nor the hot water tap that you use for descaling are working? Or did you say you managed to use the tap to successfully descale this?
if the machine was able to successfully descale through the hot water tap, 9/10 times this means the machine is okay and the issue is located in the carafe.
Thank you for your patience while I investigated your question.
Without the information requested I can only provide generic advice.
For out of warranty coffee machines I would advise to contact Staffords Ltd, Delonghi authorised repair agents, by clicking on the below link or phone them on 0345(###) ###-####/u> for a quote.
please click here: https://www.repairitreuseit.com/
Glad to be of service to you today and I do hope that I was able to assist fully. Is there anything else that I might help you with?
Thank you. I appreciate the above details.
Does you machine come with the separate milk carafe?