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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8532
Experience:  18+ years experience as Appliance Tech.
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I have a Samsung RS50N3513SA American fridge freezer the ice

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I have a Samsung RS50N3513SA American fridge freezer the ice making part makes the ice but when you press for the ice to come out no ice comes out
JA: How long have you had your RS50N3513SA?
Customer: about 2years but this hasn’t worked for best part of a year .
JA: What have you tried so far with your RS50N3513SA?
Customer: I’ve totally switched off the appliance defrosted and still doesn’t work
JA: Is there anything else the Electronics Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: no

Good afternoon and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Samsung Fridge Freezer Ice Maker.

Have you already replaced the water filter ?

Customer: replied 8 days ago.
a couple of months ago

OK, and when you press to dispense ice, do you get any click sound ?

Customer: replied 8 days ago.

OK, and then do you hear a motor that is trying to dispense ice ?

Or you just hear the click sounds ?

Customer: replied 8 days ago.
No just click sound

OK, the auger motor for your ice maker is faulty, and will need replacement.

Now, Samsung provides 5 years warranty on its appliances specially on these motor parts hence, you may call Samsung at 0333(###) ###-####to book in warranty repair.

If there is anything else I can help you with, please let me know.

Customer: replied 8 days ago.
Thanks I’ll give them a call

You're welcome and Good Luck.

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