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sebastian manrique
sebastian manrique, Auto Mechanic
Category: Audi
Satisfied Customers: 648
Experience:  Director Ejecutivo at Multiservicios Cruz de las Mercedes
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I have a Audi A4 Avant 2002,the cam belt,tensioner & water

Customer Question

I have a Audi A4 Avant 2002,the cam belt,tensioner & water pump.was replaced last June.Travelling back from holiday the engine cut out with no warning at all,the garage now have the car & say the bolt holding the tensioner has sheered,damage to engine not yet known.As I have only covered 7000 miles since the work was done is this possibly due to the retaining bolt being over tightend
Submitted: 2 months ago.
Category: Audi
Expert:  Gary replied 2 months ago.

Hello! My name is Gary.
Welcome to JustAnswer.
I'm reviewing your question now, and will post back with a reply shortly.

Expert:  Gary replied 2 months ago.

Hi Roger,

At 7000 miles, it is a warranty issue.

I would ask for photos of the failed parts, and don't give them too long to do this.

More than likely the cylinder head needs to come off for bent valves.

Gary

Customer: replied 2 months ago.
Is it possible the bolt failure is due to being over tightend
Expert:  Gary replied 2 months ago.

Yes, any cam belt tensioner bolt should be torqued to a specification.

Unfortunately, some out there tend to do up bolts too tight, in fear of things coming undone.

I think your dealer is trying to look at a bolt fracture as a parts failure, and not a workmanship issue.

Gary

Customer: replied 2 months ago.
are you available on the phone now
Expert:  Gary replied 2 months ago.

I'm an Australian tech.

Your phone call request is still open to all techs throughout the world, so a UK tech may accept your Roger.

Gary

Customer: replied 2 months ago.
OK thanks
Expert:  Gary replied 2 months ago.

Hi Roger,

My typing error should read a UK tech may accept your call.

Will you be talking to your dealer tomorrow?

Gary

Expert:  Gary replied 2 months ago.

Hello again Roger,

Do you need any further help?

I hope my advice has been of assistance to you.

Kind regards

Gary

Expert:  sebastian manrique replied 2 months ago.

Hello dear customer, how have you been?
I am Jose Sebastian and if you need anymore help, please let me know. I am available to help you.
If you already sorted out your problem, please rate the service by selecting at the 5 start rating system at the top of the screen. Thanks in advance.
Regards, Sebastian.