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Marc Webster
Marc Webster,
Category: Audi
Satisfied Customers: 219
Experience:  mechanic at sw autos
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Audi a3 2010 cabriolet software problems. Any ideas? Thanks

Customer Question

audi a3 2010 cabriolet software problems. Any ideas? Thanks Pearl
JA: Are you fixing your A3 yourself? What have you tried so far?
Customer: Nothing. Have been told by our local car electric experts that it is a software problem.
JA: Anything else you want the Mechanic to know before I connect you?
Customer: Driver's side rear window and soft top will not open.
Submitted: 7 months ago.
Category: Audi
Expert:  Virtual-mod replied 7 months ago.
Hello,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Customer: replied 7 months ago.
Please keep looking! Thank you.
Expert:  Marc Webster replied 7 months ago.
hello, the expert here. do you still require assistance?
Customer: replied 7 months ago.
please! My cabriolet will not open, neither will the near side rear window.
Expert:  Marc Webster replied 7 months ago.

Can you here the motor working or the relay click when you press the button?

Expert:  Marc Webster replied 7 months ago.

How do you know it is a software issue , has somebody looked at it.

Customer: replied 7 months ago.
The motor has been checked . I am told it is a software issue.
Expert:  Marc Webster replied 7 months ago.

Ok, the only people who will be able to update or replace the software on the computer that controls the roof will be the main dealer or a VW/Audi Specialist. these have the computers needed to plug into the car.
i am unable to do this for you or offer another fix unfortunately. the roof and windows are controlled by the audi comfort module, this is a small computer type box only the dealers have access to repair manuals for this

Expert:  Marc Webster replied 7 months ago.

is this something you will do.

Expert:  Marc Webster replied 7 months ago.

Please provide an update.

Expert:  Marc Webster replied 7 months ago.
please provide an update
Expert:  Marc Webster replied 7 months ago.
do you still require assistance with this