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sebastian manrique
sebastian manrique, Auto Mechanic
Category: Audi
Satisfied Customers: 3231
Experience:  Director Ejecutivo at Multiservicios Cruz de las Mercedes
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The roof on my r8 v10 gen one is stuck down, 2015, nothing,

Customer Question

hi
JA: Hi. How can I help?
Customer: the roof on my r8 v10 gen one is stuck down
JA: What year is your R8?
Customer: 2015
JA: Are you fixing your R8 yourself? What have you tried so far?
Customer: nothing, just using the usual control to open and close
JA: Is there anything else the Mechanic should know before I connect you? Rest assured that they'll be able to help you.
Customer: no
Submitted: 16 days ago.
Category: Audi
Expert:  TetyanaP-admin replied 16 days ago.
Hello,
My name is ***** ***** I’m a moderator for this topic! My goal is to help you get the best out of JustAnswer.
Experts are much more likely to answer your question quickly if they know the make, model, year of your vehicle, engine type and size, fuel type and registration plate number.
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Expert:  sebastian manrique replied 16 days ago.

Hello, I am Jose Sebastian. Your automotive expert, It's a pleasure to me to attend your question. Thank you very much for trust in just answer.

Expert:  sebastian manrique replied 16 days ago.

Dear customer, could you send me a photograph or video showing the problem?

Customer: replied 16 days ago.
Hi, I’ve I have taken a video but this video is too big to upload. It shows nothing when I press the button to close the roof the windows go down to the half position as normal but the roof doesn’t move nothing opens nothing closes. If I then change the position of the switch to put down the roof the windows go back up to full position so the windows working in the normal way but the roof just remains close and there is a little clicking noise from a solenoid or something from between the seats
Customer: replied 16 days ago.
Hi, are you available?
Customer: replied 16 days ago.
are you available to respond to my message, it says you are?
Expert:  sebastian manrique replied 16 days ago.

Dear customer, could you please share the video to youtube and pass me the link.

Customer: replied 16 days ago.
i am taking it to an Audi dealership. I needed to resolve this far quicker than this. Please close this case.
Expert:  sebastian manrique replied 15 days ago.

Dear customer, I am glad you found a way to solve your problem.
If there is anything else I can help you with further, please let me know.
Kind regards, Sebastian.