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Hi, thank you for your message. Again I am very sorry to hear about your situation. I would advise that you write them a letter setting out your case. You should attach evidence to support your case. As there is no contract in place between you and the company they cannot demand the funds. You can read more about the elements of a contract here: https://liuk.co.uk/what-makes-a-contract/. I would advise that you find a solicitor in your area to represent you and draft a reply on your behalf. The solicitor will be able to weigh all the evidence before them and help you build a strong case. You can find a solicitor by using the law society find a solicitor link here: https://solicitors.lawsociety.org.uk/ You will be able to search by specialism and also town or postcode to find one near you. You may qualify for legal aid if you have low income and want to take the case to court. You can check if you can get legal aid here: https://www.gov.uk/check-legal-aid. You can find a legal aid solicitor by using this link: https://find-legal-advice.justice.gov.uk/. Legal aid is free assistance to people who cannot afford to pay legal fees such as legal advice and proceedings. You could also visit your local Citizens Advice Bureau (CAB) ( For more information please visit: https://www.citizensadvice.org.uk/). CAB’s are accessible in different areas in the country providing free legal advice to individuals who cannot afford this. You can contact them by phone to book a face to face appointment. They may also be able to provide phone appointments. Moreover, you might be able to find a pro bono lawyer by attending/contacting a LawWorks Clinic. A probono lawyer is a free lawyer. The LawWorks Clinics Network is a network of free legal advice sessions that LawWorks (the Solicitors Pro Bono Group) supports. For more information and to find a network near you please visit the following website: https://www.lawworks.org.uk/legal-advice-individuals/find-legal-advice-clinic-near-you. You can also find other means of getting help with legal fees using this link: https://www.citizensadvice.org.uk/law-and-courts/legal-system/finding-free-or-affordable-legal-help/ I hope this helps and I wish you all the best in dealing with this matter. Please do not hesitate to contact me should you have further questions regarding this matter. I am happy to answer follow-up questions - please do get in touch with extra information or further queries and I will do my best to help you. Best wishes.
Hi, thank you for your message. Yes I read the attached link. If you chose not to contact them they may keep contact you. I would advise that you contact them through a solicitor in your area. Best wishes.
Hi, thank you for your message. You should keep the letters until the case is closed even though they do not appear to have a case. The best way forward is to get a solicitor in your area to reply on your behalf to close the case.
Hi, thank you for your message. I am glad I was able to help. Have a great day.