I don't know whether you deal with these things but I've had

Hello, I'm an adviser with JA and I will try to help you.

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Hello, I will try to assist with your query.

First of all, let me say that I am sorry you are experiencing this annoying circumstances.

You say this debt is "shared" by housemates. Do you mean that there were multiple tenants?

Was the tenancy in the name of all tenants? Even if there was a lead tenant, I mean.

It 2019 sorry, how can you not know?

Anyway, the account with SSE, under whose name was it?

You have the right to know the information about the account.

You should ask send them an email in which you say that you don't owe them any sum as you never had a contract with them and ask them to provide you with the information, and documents, based on which they are chasing you.

I see that you tried to book a live call, is it right?

Sorry, I meant "You should send them an email..."

If you want a live call, you must book it through your account and I will be able to call you using JA integrated calling feature.

In case, let me know what time you could be available to speak tomorrow.

I do not know. You should ask the Customer Service about that. I am a consultant.

If SSE do not cooperate, try to speak with Citizens Advice Bureau (which advises free of charge) or you'll need to speak with a solicitor.