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Hello, I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Yes please Shantal I would be grateful if you could continue to search for a vet with specific knowledge of birds especially parrots as this is quite a specific question relating to a particular breed. Thank you Julie
Hello Julie, Thank you for getting back to me. We will continue to look for a Professional to assist you. Thank you for your patience, Shantal
Hello Julie, I apologize as we have not yet been able to find a Professional to assist you. Do you wish for me to continue to search for someone to assist you or would you like for us to close your question at this time?
Thank you for your patience,
Hi Shantal I would prefer if you closed the question now as I have made an appointment with out local vet to try & resolve the issues with my parrot.
I presume I receive a refund of the €15 I have paid via Paypal if I cancel the question?
I am sorry we were unable to assist you. As requested I will close your question and reverse your charges.
Thank you for using JustAnswer UK,
Hi Shantal I have only received a refund of €1
I paid €15 via Paypal & understood that this would only be charged should I be satisfied with the answer I was given by the expert. Seeing as I didn't receive a satisfactory answer from an Expert (as you couldn't find one for my question) why have I not had the full €15 refund?
I paid €1 as a donation to an expert in relation to another question I asked in Law as part of my 1 week free trial. Has there been confusion over which payment to refund?
Further to my previous message can customer services contact me urgently today regarding my refund. I did try contacting them directly using the contact form but my message was returned to me as undelivered mail??
If I don't hear from them today I will be approaching Paypal for a refund seeing as Just Answer could not find an expert to answer my question & have paid €15 for nothing basically.
Thanks Julie Kendall