BMW Repair Questions? Ask a Mechanic for Answers ASAP
Dear customer my name is***** the expert who will attend you today, I am reviewing your query at the moment you are viewing this message, if you wish you can tell me your name, to know who I have the pleasure to talk to, also if possible I would like you to send me a photo or video in which your fault is better appreciated, it would help a lot to improve my final answer. If you have done a previous check or diagnosis in which you have obtained any error codes, that would also be helpful. Please note that the system will automatically offer you a service call, this has an additional cost to the initial cost of the consultation, and not in all cases it is necessary, so I recommend you to dispense with the call for now, we can continue through this chat without any problem. Thank you very much for trusting in the just answer.
Could you send a video of this?
Dear customer I will keep an eye on it, I will shortly send you a general answer of the possible causes but after watching the video I will give you a more detailed answer.
Dear customer, because you have not been able to send a video as I said before I must send a general response, however please note that this response may be more specific as you provide more information about your problem, therefore by sending the video we will evaluate other options, to start this kind of error is usually related to two possible causes, the first a deficiency in the power supply of the infotainment module which generates this restart you mention and failure of the systems related to the radio, this failure can be caused by a fault in the module itself, or damaged wiring, in some cases it could even be the contacts, another option worth considering is a failure of the data system of your radio, in these cases, it is necessary to try a firmware reset, this work unfortunately, can only be done by an expert in car electronics, as they could incur permanent damage if any failure occurs in the process, if you want I could recommend some specialists near your area to do this work.
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Dear customer, did you receive my previous answer?