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sebastian manrique
sebastian manrique, Auto Mechanic
Category: BMW
Satisfied Customers: 4849
Experience:  Director Ejecutivo at Multiservicios Cruz de las Mercedes
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X2 Sat Nav not recognising where we are. 2019 X2, nothing,

Customer Question

Hi X2 Sat Nav not recognising where we are.
JA: What is the model/year of your BMW?
Customer: 2019 X2
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: nothing
JA: Is there anything else the Mechanic should know before I connect you? Rest assured that they'll be able to help you.
Customer: no just sat nav not working
Submitted: 7 days ago.
Category: BMW
Expert:  sebastian manrique replied 7 days ago.

Dear customer my name is***** the expert who will attend you today, I am reviewing your query at the moment you are viewing this message, if you wish you can tell me your name, to know who I have the pleasure to talk to, also if possible I would like you to send me a photo or video in which your fault is better appreciated, it would help a lot to improve my final answer. If you have done a previous check or diagnosis in which you have obtained any error codes, that would also be helpful. Please note that the system will automatically offer you a service call, this has an additional cost to the initial cost of the consultation, and not in all cases it is necessary, so I recommend you to dispense with the call for now, we can continue through this chat without any problem. Thank you very much for trusting in the just answer.

Expert:  sebastian manrique replied 7 days ago.

Dear customer, when did you perform the last update?

Expert:  sebastian manrique replied 7 days ago.

Dear customer, the problem you are experiencing is characteristic of a problem in the data or map system of your navigator. In any case, you should perform an update of your system to correct this error.

Dear customer, it is my pleasure to serve you. You may wish to mark me as a favourite expert for future reference. I hope I was able to answer your question. If you would like to ask me another question in the future, you can add me as a Favourite Expert. You will have the option to do so on your "My Questions" page or you can request me by name on the site if you wish. My name is @Exp-JoseSebas Thank you for trusting Justanswer.