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Thank you for your patience, after reviewing your question, If goods sold online are shipped from the UK, whether to customers in the EU or non-EU countries, they will be treated as exports from the UK and will be zero-rated for VAT purposes (you will need to retain evidence). That means UK VAT is not charged at the point of sell.
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Hello you would need to simply complete and file a new OSS filing alongside their regular domestic VAT return that will list all their pan-EU sale.