Thank you for your question.
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I am sorry to hear this.
The home does not need to give you the records but certainly needs to be able to assure your sister, and you given your sister's consent, that your sister is safe.
Asking her to stay silent is a scary thing. It sets off alarm bells for me as it did for you.
There are several things you can do, even from afar.
One would be to consult with a lawyer, over the phone and have the lawyer send the home a letter demanding they provide a full report of what was done and what will be done to protect your sister.
You can contact the Law Society and use their Lawyer Referral Service. You will be given the name of a lawyer and can consult with the lawyer and the first half hour will be free.
The number is:
416-947-3330 (within the GTA)
A second option is to call the Advocacy Centre for the Elderly and ask for some guidanced as to how to deal with this.
Here is a link to their website:http://www.advocacycentreelderly.org/
They are in Toronto but serve the whole province.
Another would be to report this home to their licencing body. As I don't know what kind of home they are exactly I am not sure who that would be. The nursing homes, for example, are licenced differently than other homes that are not classified as nursing homes.
ACE would know once you explain what the home is to a staff member there.
Let me know if you need any further clarification.