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I am sorry to hear of this difficult situation.
Have you tried speaking to the consulate in London?
Things are always a mess with Canada immigration and much worse because of COVID of course.
I think you should try getting through to the consulate tomorrow:
You can also send in a webform but it may take a bit of time too:
Does that help?
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Yes I am here.
I am sorry for the delay. I thought we were don
I know you are trying to visit but you're having trouble getting the eTA and I'm worried that you're not going to be able to get this rectified if you don't take as many steps as possible to get through to Canada immigration one way or the other.
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Thank you very much!
That doesn't make sense. You will need to speak to them, unless they mean a negative covid test.