How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask JamesInch Your Own Question
JamesInch
JamesInch,
Category: Car Electronics
Satisfied Customers: 2671
75967336
Type Your Car Electronics Question Here...
JamesInch is online now

Hope you can help- I've just bought a fiat 500X 2013 with

Customer Question

Hi, hope you can help- I've just bought a fiat 500X 2013 with uconnect media, problem is:
When you turn the stereo on by ignition or independently, I only get radio2!!! And a blank screen showing only the fiat badge, all buttons surrounding do nothing! Please help
Submitted: 12 months ago.
Category: Car Electronics
Expert:  JamesInch replied 12 months ago.

This isnt a user error, there isnt a valet mode or function to switch of the screen if its dead all but the sound from the radio it suggests a loose DIN connection at the rear.

It is rather involved removing the head unit without damaging the dashboard, but before doing so I would be inclined to disconnect the battery terminals for 30 mins, turn the key in the ignition without the battery connected, turn the key off, then reconnect the battery and test the radio, as it may have just got itself confused, this has about a 20% chance of working but is something you can do with ease.

Let me know how you get on.

Customer: replied 12 months ago.
How do I disconnect the battery? Sorry I’m a bit useless
Customer: replied 12 months ago.
I’ve actually just done it, was super easy- will leave a while and then reconnect, I’ve turned the key as said. Fingers crossed
Expert:  JamesInch replied 12 months ago.

Great, let me know how you get on once you turn the key back off and reconnect the battery.

Expert:  JamesInch replied 11 months ago.

Do you require any further assistance?