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Hi my name is ***** ***** am here to assist you Today. With Kenwood units there is only one place you can deal with and that is Fullers Electronic Services Ltd 01778 746743 they have an exclusive deal with Kenwood and repairs to Kenwood car related equipment.
Fullers have an exclusive deal with Kenwood ie Kenwood only sell spares to fullers.
Sorry about that i made the big mistake of using a 7 instead of a 2 did you use google to find Fullers Electronic Services Ltd it would be the top search.
How have you got on.