How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Kelly Your Own Question
Mike Kelly
Mike Kelly, Auto Service Technician
Category: Car
Satisfied Customers: 5471
Experience:  17 years experience as an auto mechanic, foreign and domestic. 5 years running my own repair business.
Type Your Car Question Here...
Mike Kelly is online now

Hi, Should have joined before this!!! Merry Christmas

Customer Question

Should have joined before this!!!
Merry Christmas and a Happy New Year to you and yours by the way!
Question - just come back from shopping, locked car all OK, (Jag XKR Conv. 2001) - went back out to put in garage door opened ok but cannot now close it! Window does not lower, other side Ok.
Checked catch on door not closong on pin on frame - what do you think cause please - about to contact AA need car for holiday period - January 5th go back?
Would be pleased to have your suggestions.
Kindest regards
Submitted: 3 years ago.
Category: Car
Expert:  Mike Kelly replied 3 years ago.
Hello, welcome. My name is***** will do my very best to assist you with your question. I apologize if you have been waiting long for a response.
The latch assembly on the vehicle door is either stuck in the closed position, or has failed. If the latch has just stuck you will be able to free the latch up using a flathead screwdriver, if the latch does not free up, it will need to be replaced.