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My name is ***** ***** I am a professional here at Just Answer. I noticed that your question had not received a response and thought I would see if you still need help with this.I apologize for the delay and I hope I can still assist you with this here.My info is somewhat limited on your model here but I had seen no one else has responded and would like to see if I can help here.If at any time you feel that I cannot help with this please let me know.
If the dealer has not checked for any updated software for your audio system using their computer or discs this needs to be done.In some cases, all that is needed is updated software installed by a dealer to resolve this issue here.If this is or was done and no updates were found let me know.
If more help is needed, use the reply tab to continue our conversation. If no further assistance is needed, kindly rate my service, your 5-star rating is appreciated ( should be a link to click on here or above).You can rate at any time and we can continue to work on your question as this will not close out your question.I work on delivering the best answer and help here but in some cases, it can be difficult to do without seeing the vehicle.
You can always come right back here to this post if you need to and we can continue with the same agreement you had set up here.As long as you come back to this post here.
Let me know if you need anything else and feel free to rate my help here or above ( should be a link to click on ) as this is how I receive credit for my time, this can be done at any time and you can still come back here and reply if needed.Your 5-star rating is appreciated
Your welcome.If I do not respond right away when you reply I will respond back as soon as I can.