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Hi, my name is***** your mechanic automotive expert, and I will be happy to assist you today. In some cases, I may need more information to assist better. I apologize for any delay.
I try to be here most weekdays and some weekends. If you respond and I do not respond back right away I will do so as soon as I can.
Dear customer, do you have any indicator lit on your dashbopard when this happen? Also what are the last maintenaces you ahve done to your car?Thanks in advance.
My apologies for the delay to get in contact with you.
Dear customer I understand your position sometimes it is a little delicate to buy a used vehicle from a second owner, because we practically lose the history record and quality of services that have been done before.
There is a very important feature in your consultation and is that the fault is occurring without warning lights on the dashboard, this means that very probably what you are presenting is a very important symptom of a transmission problem due to a lack of maintenance in the transmission.
That's why first my consultation is going to be based on making a computerized diagnosis to begin with, and in this way we are going to obtain the error codes that the transmission system has, if it becomes the case in which the transmission does not have error codes directly we proceed to make the change of all the oil and the transmission filter.
I want to point out that this diagnosis cannot be made with a system or a normal diagnostic equipment must be made with a diagnostic equipment that has Mercedes software because these software are the ones that have access to the module of the transmission (TCM). Generic scanners won't have access to the TCM.