Dear customer, forgive me the delay in communicating with you , my apologies.
Thank you for clarifying the problem with the steering column. This helps me a lot to understand your query.
The adjustment of the height of the steering wheel or of the steering column is done through an electronic system which has a joint activator with a mechanism that is responsible for going up and down. This is strictly related to a electronic and electric wiring system.
There are several aspects that can cause your failure being the simplest a simple fuse burned, because this is the most common thing to happen, in the area that you see under the steering wheel, you will find some covers, these covers are those that contain the fuse box of the internal area of the vehicle. These fuses control the lights, the air conditioning systems, the dahsboard etc, including just the position of the steering column of the steering wheel. It is common that sometimes there are certain voltage surges in the system that can cause a certain fuse to burn, therefore this is the first thing we should always check for these fuses.
Second, if the problem is not in the fuses, the technician will proceed to verify through a diagnostic equipment the error codes of the vehicle. If in such case, it will come to present error codes related to the steering or to the management system , simply the technician will observe through a scanner, the electronic operation and the readings of all the components of the steering system. Including the leveling of the position of the steering column of the steering wheel, according to this the technician is going to indicate if there is something that is going to be replace it.
After the fuses, what is more frequent that this fault can cause, are the problems in the connections that go to the controller or that go to the mechanized system, simply the technician after checking the fuses will proceed to perform a revision of the wiring and system connections. And already if in all this before mentioned, the problem is not corrected, the technician will have to disassemble and verify component by component to observe which is failing.