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Gallagher99
Gallagher99, Senior Vehicle Technician
Category: Car
Satisfied Customers: 3752
Experience:  SVQ LEVEL 3, QAULIFIED FORD SENIOR TECHNICIAN , ATA REGISTERD ,12 YEARS EXPERIENCE
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Car turns into kangaroo when going into second gear, engine

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Car turns into kangaroo when going into second gear , engine malfunction message and then shuts down with loss of power
JA: How many miles are on the car? Have you noticed any fluid leaks lately?
Customer: 53k and no leaks - only serviced 3 weeks ago
JA: What is the make/model/year of your car?
Customer: Ford Focus 2013
JA: Are you fixing your Focus yourself? What have you tried so far?
Customer: No chance - bit useless at this - tried to get into garage who did service but can’t see car for days
JA: Anything else you want the Mechanic to know before I connect you?
Customer: No - had no signs until yesterday - car drove to work fine but driving home at lunch was like different car

Hi there good morning to you and sorry for the delayed response

My name is Brian And I would be happy to assist you Today

 

Has this only occurred since the service

what size of service was carried out

kindest regards in advance

brian

Customer: replied 15 days ago.
Full service carried out - car was sluggish before service so intake pipe was replaced - only recommendation was to look at pollen filter replacement at some stage due to age

Hi there thanks

what engine is fitted to your vehicle

was this serviced by ford

if it was a masjid/full service why was the pollen filter not replaced?

was the exact same fault present before service ie hesitating

what diagnostic fault Code is being logged

kindest regards in advance

brian

Gallagher99 and other Car Specialists are ready to help you
Customer: replied 15 days ago.
Hi thanks for trying to help - mechanic friend has come over to deal with

Hi no worries

if you require assistance going forward please let me know and i will do my upmost to assist you ie after fault codes checks etc

hesitation is most commonly down to a partially blocked fuel filter

I always advise using geniune ford filters instead of aftermarket filters due to the importance of fuel flow

Kindest regards in advance

brian