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Thank you for your question. My name is ***** ***** I am a fully qualified vehicle technician with over thirty years in the trade.
Can I just check does the ignition turn on ok, and does the engine start up.
I am presuming the battery is not flat and the vehicle unlocked ok.
When you put the key in does it feel normal or does it feel as though it isn't going fully in. If the key doesn't feel right then it may benefit from a quick spray of lubricant in the barrel such as WD40. but if it feels normal then something sounds amiss with the locking mechanism. You should also check that the gear selector is in the park position.
One other point that I have come across is when the vehicle is parked very tightly up to a kerb and the steering will not move enough to allow the lock to be released. In these cases a little more pull will need to be applied to release the pressure on the steering lock.
Your Smart has 36 months warranty and so I would not want to advise you to do anything that may infringe that warranty.
I would contact the dealer and ask them to come out to the vehicle. Any other action you take may invalidate the warranty.
Although I realise I haven't given you a quick solution I hope this answers your question.
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Pleased to hear it was nothing serious.
Have a good day :)